Front of House Assistant Job Description

Job Description and Purpose

Closing Date for applications: Sunday, 21 August 2022, 5pm

Interviews: Thursday, 25 August and Friday, 26 August

Department: Front of House

Job Title: Front of House Assistant

Responsible to: Theatre Manager

 

Key responsibilities:

Our Front of House assistants are vital in the smooth running of the Theatre.

Duties Include:

• Working as part of a team to create a friendly atmosphere our customers will enjoy.

• Ensuring the highest standards of customer service.

• Maintaining an inclusive and access friendly work environment and helping any customers with additional needs.

• Selling and making barista-standard hot drinks.

• Selling soft and alcoholic beverages ensuring they are made to the highest quality.

• Selling ice creams, sweets, programmes and merchandise.

• Preparing and cooking snacks, light meals and our upcoming pizza menu. Ensuring a high level of hygiene, you will also be responsible for cleaning the kitchen and maintaining our Environmental Health Officer high level of standards.

• Proactively suggesting and upselling food and beverage products.

• Complying with licensing law and cash handling procedures, and ensuring the highest standards of cleanliness and safety.

• Working across multiple venues: The Northcott Theatre, The Barnfield Theatre, The Great Hall and other pop-up venues.

• Being flexible in working across FOH areas, bar, kitchen and theatre auditorium.

• Selling tickets & providing information to audience members about the venue and the performances.

• Keeping up to date with the current brochure and upcoming events.

• Being aware of the procedures for the safe evacuation of the audience; assisting the audience in any emergencies that may arise under the direction of the Duty Manager.

• Ensuring the auditorium, toilets and front of house areas are clean and tidy after each performance.

• Proactively identifying tasks which need to be done and taking responsibility for completing them.

• Any other duties which may reasonably requested by the Theatre Management team.

 

Responsibilities of all staff members:

• Taking an active role in identifying and removing access barriers for anyone with access needs.

• Maintaining a working knowledge of the theatre’s programme.

• Attending staff meetings/training as required.

• Adhering to Exeter Northcott theatre policies & procedures.

• Maintaining confidentiality at all times.

• Taking an active part in co-operating with and supporting other staff and departments in the achievement of the company’s aims.

• To be aware of, and comply with, rules and legislation pertaining to Health & Safety at Work.

• To be an advocate of the company.

• To contribute ideas and suggestions for the increased success and effectiveness of the Exeter Northcott.

 

Person specification:

If you meet most of the essential criteria, we encourage you to apply. We welcome transferable skills from other industries and are able to provide training where necessary.

Essential:

• Good articulacy, literacy and numeracy.

• Excellent interpersonal and communication skills.

• Friendly and outgoing demeanour, with excellent customer service skills.

• Active listening skills and good attention to detail.

• Ability to work effectively as part of a team and independently.

• Ability to be adaptable and keep calm when working under pressure and within time constraints.

• Experience working with food and beverage.

• Reliable and punctual.

• A willingness to think creatively to solve problems, be proactive, decisive and get things done.

• Interest in and enthusiasm for theatre and the performing arts.

• Commitment to the plans for the future direction of the Exeter Northcott.

• Ability to work flexible hours, evenings, weekends, mornings, and bank holidays.

Desirable:

• Experience of working in a busy restaurant/bar environment.

• An understanding of current health and hygiene legislation.

• Experience of working in a theatre or arts environment.

• Food hygiene Level 2 certificate. • Coffee shop/Barista experience.

• Experience prepping and cooking food.

• Knowledge of Spektrix ticketing system.

• Knowledge of EROS till system.

 

Terms & Conditions

Salary: £10.50 per hour. Double play on bank holidays and Sundays.

Working Hours: Casual – Zero hours contract

Working Pattern: Flexible, and will include evenings and weekends

Working Location: Northcott Theatre, Barnfield Theatre & other locations as required

Benefits: Complimentary tickets to available shows, discounted/ staff rate to various shows. Discount on Food and Drinks. Access to Spectrum Life Wellbeing programme.

Start Date: Early September 2022 (flexible)

 

How to apply

As part of our commitment to inclusion we’re working to widen the pool of people who hear about vacancies at the theatre and make the process of applying for a job as straightforward as possible.

All D/deaf or disabled candidates who demonstrate that they meet the essential criteria for this role will be invited for interview.

For this role we’re asking all candidates to click on the ‘Apply Now’ link for this vacancy on our website and submit written and/or video/audio responses to the same three questions so you can tell us about yourself and why you’re the right person for this role:

• Tell us about yourself and why you want to work at the Northcott

• Tell us how your professional experience meets the person specification

• Tell us about what support you might need if we were to offer you this role.

And then upload a copy of your latest CV.

Contact us at jobs@exeternorthcott.co.uk if you wish to submit in a different format.

For an informal chat please contact frontofhouse@exeternorthcott.co.uk

NB We’ll pay travel expenses for candidates invited to interview. When we invite candidates to interview, we’ll ask if they have any access needs.

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About the Northcott

Exeter Northcott Theatre is proud to have been part of Exeter’s cultural life for more than 50 years, drawing audiences from across the city, the surrounding area, and the wider region to see the very best local, national, and international performing arts in our mid- scale auditorium (460 seats) on the campus of the University of Exeter. However, we also have a long history of making amazing things happen in the city centre and supporting creative activity in community spaces and settings, reflected in our recent acquisition of the city centre Barnfield Theatre with its two smaller auditoria (280 seats & 60 seats), and the resurgence of our community engagement programme.

Diversity and Inclusion

There continues to be a significant lack of diversity across the arts, with a pressing need to provide progression routes for talented people from backgrounds that are under- represented. Exeter Northcott Theatre is committed to playing its part in addressing this by putting inclusion at the heart of our recruitment processes, finding new ways to share the power and resources we have at our disposal, and fostering a working culture that is welcoming for all our team. We actively encourage people with different backgrounds to join us and positively impact our teams and working practice. We are particularly keen to receive applications from people of African and Caribbean heritage, people of South Asian, East Asian and South East Asian Heritage, D/deaf and disabled people, LGBTQ+ people, or those experiencing barriers due to their socioeconomic background.

About the Front of House Team

We are a small team who value the individuals who work with us. We seek to empower our staff members to enable them to achieve their best and flourish in the organisation. We encourage staff to share new ideas or thoughts and support them to grow personally and professionally in a friendly and inclusive environment.

We love the Arts, and each work week is never the same. With a diverse programme – from local scratch nights, to festivals, to opera, to children’s shows, to musicals, to drama and high-end comedy – here at the Northcott and Barnfield Theatres, we get it all!

Our focus is to deliver great customer service for all our customers, to bring a happy, welcoming, and helpful environment front of House, and to maintain high cleanliness standards and deliver quality products.