Programme Manager (full-time)

Job Description

The closing date for applications is 12 Noon on Tuesday 31st August 2021.

Job title: Programme Manager

Department: Finance & Operations

Reporting to: Finance & Operations Director

Also working closely with: Artistic Director & Chief Executive

Other key working relationships: Finance Team, Marketing Team, Projects & Participation Team, Technical Team, Front of House Team

About the Northcott

Opened in 1967, Exeter Northcott has established itself as a key regional centre for theatre and the performing arts, with a programme of drama, dance, music, opera, musicals, family shows and comedy that attracts around 100,000 people a year. In recent years we’ve also begun to develop a thriving programme of projects & participation with artists, communities and young people.

As we look to emerge from Covid and get back to ’normal’ levels of activity, we’ve got an opportunity to reach out to a much more diverse cross section of the population we serve, and to support a wider range of other people’s creative projects. As part of this, we’re currently working on the development of plans for a new city-centre creative hub for artists, communities and young people.

About the role of Programme Manager

This is a new post, reflecting the need for additional capacity to manage what we expect to be an increasingly busy and more diverse creative programme post-Covid, with live, digital and participatory work happening across two venues (with the acquisition of the Barnfield Theatre due to complete this Autumn), as well as online, and in a range of community settings.

The Programme Manager will be a key member of Exeter Northcott Theatre’s management team, working closely with our Artistic Director and our Head of Projects & Participation on the planning and management of the theatre’s creative programme, and with our Finance & Operations Director to ensure that all areas of that creative programme are delivered within agreed financial, contractual and operational parameters. As part of this, our Programme Manager will lead on the management and development of the theatre’s Yesplan IT system; will play a key role in ensuring effective inter-departmental communications around the delivery of events/activities; and will provide a key point of contact for producers, artists and companies.

See the Key Duties & Responsibilities section below for full details of what the job will entail.

Who Are We Looking For?

The person coming into this role will become a key part of our management team, with business-critical responsibilities around the delivery of our creative programmes, so we’re definitely looking for someone with the knowledge and skills needed to rise to this challenge. However, we’re as interested in your potential to bring new lived experience and perspectives to our team as whether you’ve done a job exactly like this before, and would expect to support any new starter with training/mentoring as required.

There continues to be a significant lack of diversity across the arts, with a pressing need to provide progression routes for talented people from backgrounds that are under-represented. Exeter Northcott Theatre has committed to playing its part in addressing this by putting inclusion at the heart of our recruitment processes, finding new ways to share the power and resources we have at our disposal, and fostering a working culture that is welcoming for all.

We actively encourage people with different backgrounds and skills to join us and positively impact our teams and working practice. We are particularly keen to receive applications from people of African and Caribbean heritage, people of South Asian, East Asian and South East Asian Heritage, D/deaf and disabled people, LGBTQ+ people, and those experiencing barriers due to their socio-economic background.

Although this is a full-time role, we also welcome applications from candidates who would need a more flexible working pattern, for example due to caring responsibilities or access requirements.

See the Person Specification below for full details of the skills/experience we’re looking for.

If this sounds like the kind of role you’re looking for, and if we sound like the kind of organisation you’re interested in working with, then we’d love to hear from you!

About the Recruitment Process

We’re asking candidates to apply via the application portal on the Work With Us page of our website, where there is space for you to tell us why you’re interested in the role and what experience you’d bring to our team, either in writing or by uploading a video. We’re also asking people to upload a CV.

We’re more than happy to have an informal chat with anyone thinking of applying for the role – just contact us at and we’ll arrange a time to talk.

NB We’ll pay travel expenses for candidates invited to interview.

NB When we invite candidates to interview we’ll ask if they have any access needs.

Key Duties and Responsibilities


  • Maintaining a working knowledge of the theatre’s Business Plan
  • Contributing to on-going work relating to strategic priorities, including:
    • Inclusivity & Relevance
    • Environmental Responsibility
    • Wellbeing
  • Contributing to on-going discussion about programming priorities

Live Programme (Presented)

  • Supporting the Artistic Director in programme research
  • Supporting the Artistic Director in producing financial modelling
  • Supporting the Artistic Director in liaison/negotiation with producers & companies
  • Liaison with management team to agree deals
  • Producing/issuing/tracking Deal Memos for booked work
  • Producing/issuing/tracking Contracts for booked work
  • Supporting our marketing & technical teams in chasing information for booked work
  • Ongoing liaison/troubleshooting with producers & companies for booked work
  • Co-ordinating access performances etc.

Live Programme (Produced)

  • Supporting the Artistic Director in producing co-production agreements
  • Supporting the Artistic Director in co-ordinating casting
  • Supporting the Artistic Director in co-ordinating creative team recruitment
  • Producing/issuing/tracking contracts for casts & creative teams
  • Co-ordinating access performances etc

Projects & Participation Programme

  • Supporting/advising the P&P Team in creative team recruitment
  • Supporting/advising the P&P Team in producing contracts for creative teams
  • Supporting/advising the P&P Team in producing partnership agreements


  • Management of the Northcott’s Yesplan system
  • On-going maintenance/development of the Northcott’s Yesplan system
  • Ensuring the Northcott’s Yesplan system is kept up to date with programme information
  • Supporting other staff to use Yesplan effectively

Monitoring, Evaluation & Reporting

  • Co-ordinating programme monitoring/data collection
  • Co-ordinating programme evaluation including using ACE’s Impact & Insight Toolkit
  • Producing monitoring/evaluation reporting as required


  • Attending staff meetings/training as required
  • Adhering to Exeter Northcott Theatre policies & procedures
  • Contributing to the development of an inclusive working culture and welcome
  • Maintaining confidentiality at all times

Any other duties which may be reasonably requested by Finance & Operations Director.

Person Specification

Please demonstrate how you meet these criteria when applying for this role:

Personal Qualities

Excellent interpersonal skills

Excellent written & verbal communication skills

Excellent numerical skills

Strong administrative/organisational skills

Strong attention to detail

Experience of working on own initiative

Proven ability to work as part of a team

Demonstrable interest in working within a theatre/arts environment

Commitment to Equality, Diversity & Inclusion

Professional Competencies (Essential)

Broad knowledge of theatre/arts programming

Experience of budgeting/forecasting

Experience of negotiating/deal-making

Experience of drawing up contracts

Excellent IT skills, with a particular focus on Microsoft Office

Experience of working with databases

Proven ability to learn new IT systems

Professional Competencies (Desirable)

Experience of working in a theatre/arts environment

Experience of working as a producer/programmer

Experience of working with a venue management IT system such as Yesplan

Experience of project monitoring/evaluation

Terms & Conditions

£27,500 per annum

Hours of Work:
Full Time – 39 hours per week

Annual Leave:
24 working days plus statutory holidays per annum.
Increasing by 1 working day per completed year of service for the first 2 years of service, and then by 2 working days per completed year of service for the next 2 years, up to a maximum of 30 working days.

Probationary Period:
3 months

Notice Period:
2 months (2 weeks during probationary period)

Smart Pension Ltd – employer contributes in line with statutory auto-enrolment, currently 3%.

An allocation of complimentary tickets per season.
Discounts at the theatre bar/restaurant.

Apply now