Sales Officer Job Specifications

WELCOME! And thank you for your interest in the Exeter Northcott Theatre and the post of Sales Officer.

 

About the Northcott

For over fifty years the Northcott Theatre has been attracting audiences from Exeter and the South West to the very best of UK and international performing arts. Before the closure of theatres in March 2020 due to Covid-19, our programme featured a mix of home grown productions and top quality touring drama, music, dance, comedy etc. We are now looking forward to rebuilding our offer with a combination of work we produce and present in our theatre space/s and a range of projects and participation activities with artists, communities and young people in Devon.

 

Diversity & Inclusion

There continues to be a significant lack of diversity across the arts, with a pressing need to provide progression routes for talented people from backgrounds that are under-represented. Exeter Northcott Theatre is committed to playing its part in addressing this by putting inclusion at the heart of our recruitment processes, finding new ways to share the power and resources we have at our disposal, and fostering a working culture that is welcoming for all our team. We actively encourage people with different backgrounds to join us and positively impact our teams and working practice. We are particularly keen to receive applications from people of African and Caribbean heritage, people of South Asian, East Asian and South East Asian Heritage, D/deaf and disabled people, LGBTQ+ people, or those experiencing barriers due to their socioeconomic background.

Job Description

Job Title: Sales Officer
Department: Marketing & Development
Reporting to: Sales & Ticketing Manager

 

The Purpose of this Post

The Sales Team is an integral part of the Marketing & Development Department. The team ensures a smooth ticket buying process for our customers, delivers exceptional customer care and conveys the values at the heart of the organisation. Within this team, the Sales Officer will work closely with the Sales Manager with a particular focus on building events and setting up reports within the box office system.

 

Key Duties & Responsibilities

1. Ticketing and Operations

  • Understanding all sales functions of the Spektrix ticketing system; working with the Sales Manager to build and report on events.
  • Managing financial reconciliations and supervising weekly cash-ups.
  • Supervising the checking and balancing the personal float before and after shifts.

2. Sales and Customer Care

  • Selling tickets and responding to telephone and email enquiries, often under pressure.
  • Keeping informed about all events the Box Office sells tickets for.
  • Working closely with the Front of House team to ensure the smooth-running of events.
  • Collaborating with the Marketing & Development team to ensure a smooth online booking and donations process.
  • Harnessing all opportunities to up-sell for other events, catering or merchandise.
  • Taking an active role in identifying and removing access barriers for anyone with access needs.
  • Ensuring the booking process and customer experience is as accessible and welcoming as possible.

3. Donations and Memberships

  • Working closely with the Sales & Ticketing Manager to maximise donations and Memberships.
  • Assisting with the administration of the membership scheme.

4. General

  • Maintaining up to date knowledge of the strategy and business plan of ENT.
  • Taking an active role in identifying and removing access barriers for anyone with access needs.
  • Maintaining a working knowledge of the theatre’s programme.
  • Attending staff meetings/training as required.
  • Adhering to all Exeter Northcott Theatre policies & procedures.
  • Maintaining confidentiality at all times.
  • Any other duties which may be reasonably requested by the Marketing & Development Director.

Person Specification

Please demonstrate how you meet these Essential & Desirable criteria when applying for this role:

Essential

  • Excellent communication skills
  • Excellent organisational & administrative skills
  • Proven ability to work under pressure
  • Proven ability to work as part of a team
  • Enthusiasm for theatre
  • Self-motivated, pro-active

Desirable

  • Experience of using a ticketing system such as Spektrix for sales
  • Experience of using a ticketing system such as Spektrix for sales reports and analysis

Outline Terms & Conditions

Salary: £9,776

Working Hours: 20 hours per week to include at least two evenings and some weekends

Holiday: 16.5 days (pro rata of 32 days per annum) inc. statutory holidays

 

How to Apply

As part of our commitment to inclusion we’re working to widen the pool of people who hear about vacancies at the theatre and make the process of applying for a job as straightforward as possible.

For this role we’re asking all candidates to click on the Apply Now below submit written and/or video/audio responses to the same three questions so you can tell us about yourself and why you’re the right person for this role:

1. Tell us about yourself and why you want to work at the Northcott?

2. Tell us how your professional and lived experience makes you a great fit for this role?

3. Tell us about what you might need support with if we were to offer you this role?

Please also upload a copy of your latest CV. Contact us at jobs@exeternorthcott.co.uk if you wish to submit in a different format.

Closing Date for applications – Friday 19 November, 12 noon

 

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