COVID Measures

We're Good To Go - Official Visit England accreditation We can enjoy live theatre this festive season, with Treasure Island  starting on 9 December as planned!

 

Book with confidence

Covid-safe measures are in place

Including temperature checks, socially-distanced seating, one-way systems and a pre-order service so that drinks can be collected easily before the show and brought to your seats at the interval.

No-fuss refunds

If you or anyone in your party is affected by COVID, we offer a no-quibble refund. Just contact us as soon as you’re able.

Contact our Box Office Team

We are in Tier 2

In order to make it safe and enjoyable for everyone, we must adhere to Tier 2 rules:

Booking in bubbles

Up to six people made from a single household or support bubble are welcome to book seats together. Mixed households and bubbles aren’t currently permitted. Once your bubble is formed you cannot change it.

Christmas bubbles (23 – 27 December) do not apply at the theatre, only to private homes and gardens. If you have formed a Christmas bubble and would like to attend the same performance, you will still need to book in separate household or support bubbles only.

Travelling to the theatre

How you travel is up to you but you but should minimise the risk of transmission. The following rules apply for the purposes of visiting the theatre:
If you live in Tier 1, you can travel to the theatre but should follow tier 2 rules.
If you live in Tier 2, you can travel to the theatre in your single-household or support bubble but you should minimise the number of journeys you make if possible.
If you live in Tier 3, unfortunately, you cannot travel to the theatre. Do get in touch and we will arrange a credit or refund.

We’ve been awarded the Visit England ‘Good To Go’ kitemark for our Covid measures

We're Good To Go - Official Visit England accreditation

We’re here to help!

We’re laying on additional staff to guide you through the building and answer any questions or concerns you might have, and all of our team will be wearing visors or working behind screens.

Pre-Order & Collect Food and Drink

We’ve introduced a pre-order option for drinks and snacks, with pre-show orders ready for you to collect without the need to queue at the bar, and interval orders delivered straight to your seat.

Digital Tickets

We’ve moved over to digital tickets for the majority of our customers, so you won’t need to present a printed ticket to get into the theatre.

Temperature Testing

On arrival, your temperature will be taken, and for the safety of the rest of our audience, if you exhibit a raised temperature you, along with those in your bubble, will not be able to stay for the performance. However, we’ll happily transfer your tickets to an alternative performance, or refund/credit the value of your ticket and any pre-orders.

One Way System & Clear Signage

We’ve introduced a simple one-way system so you can maintain social distancing while moving around the theatre, and we’ve installed plenty of signage to help you find your way.

Early Access To Seats

We’ll open the theatre half an hour before every show so that you can head straight to your seats when you arrive.

Socially Distanced Seating

For the earliest upcoming performances, we’re selling seats in ‘bubbles’, meaning that you’ll be able to maintain social distancing while you’re watching the show, and get to your seats without passing anyone who’s already seated. A number of 2021 performances are currently on sale at full capacity, but rest assured we’re constantly reviewing seating arrangements and will always adhere to government guidelines.

Hand Sanitiser Stations

We’ve installed automatic hand sanitiser stations at multiple locations throughout the theatre.

Enhanced Cleaning

We’ve introduced an enhanced cleaning regime in all public areas of the theatre.

New Ventilation System

Our auditorium has a recently-installed full fresh air ventilation system which we’ve had tested to ensure it meets Covid-secure standards.

Thank you for a super evening; the organisation and Covid safety were extremely good, and we all felt very safe. A great night out!

Northcott Audience Member

Here’s how you can help

If you’re unwell…

If you or anyone in your household has Coronavirus symptoms, please don’t visit us. We will happily talk to you about ticket options so you can get well and return when it’s safe.

When you’re here…

Please follow the signage and instructions for moving around the building, and use the hand sanitiser stations situated throughout the theatre.

Wear a face covering

Please wear a face covering whilst you’re in the theatre – this includes while watching the show. You will, of course, need to remove it to eat and drink but please remove it for this purpose only.

Talk to us

Please let us know how we’re doing. This is new for us all and we are here to help and improve anything we can. Speak to any of our staff when you visit or email us with any concerns or feedback.

Send us an email

We were very impressed; the seating arrangements were perfectly distanced – couldn’t have been better – and the signage was perfectly clear. A really enjoyable evening.

Northcott Audience Member

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