COVID Measures

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In line with government guidance, we will be increasing the capacity for performances at the theatre from Monday 19th July. The system and numbers of occupants have been risk assessed in line with the latest guidance and is fully compliant. For the time being, our bar will only be open around performance times.

Contact our Box Office Team

Masking for a friend: face coverings at the theatre

It’s been joyous to welcome audiences back to the Northcott. We’ve been touched and encouraged by your wonderful support and your overwhelmingly positive response to our COVID measures.

As we increase capacity, we will continue to protect you as you return to our theatre. Our staff and volunteers will be wearing face coverings for your safety and we request that you do the same.

In addition to this, we will also continue with the measures laid out below:

We’re here to help!

We’re laying on additional staff to guide you through the building and answer any questions or concerns you might have, and all of our team will be wearing masks or working behind screens.

New Ventilation System

We have recently installed a modern and efficient full fresh air ventilation system, which we’ve had tested to ensure it meets Covid-secure standards. The air is heated or cooled to a comfortable temperature and then delivered into the Auditorium at low velocity through black “sock” diffusers which run down the walls so there is no recirculation of air.

Pre-Order & Collect Food and Drink

We’ve introduced a pre-order option for drinks and snacks, with pre-show orders ready for you to collect without the need to queue at the bar, and interval orders delivered straight to your seat. Pre-orders can be placed from the relevant event pages on our website from several days before the performance up until one hour before the performance starts.

Contactless Tickets

We’ve moved over to digital tickets for the majority of our customers, so you won’t need to present a printed ticket to get into the theatre. Printed tickets can still be requested from our Box Office if needed.

Queueing Systems & Clear Signage

There will be queuing systems in place to prevent overcrowding at the bar if you can’t pre-order.

Early Access To Seats

We’ll open the auditorium half an hour before every show so that you can head straight to your seats when you arrive.

Hand Sanitiser Stations

We’ve installed automatic hand sanitiser stations at multiple locations throughout the theatre.

Enhanced Cleaning

We’ve introduced an enhanced cleaning regime in all public areas of the theatre.

No-fuss refunds

If you or anyone in your party is affected by COVID, we offer a no-quibble credit or refund. Just contact us as soon as you’re able.

We’ve all been through a tough time and it’s more important than ever that we respect and look after our friends, neighbours and fellow theatre-goers. The best way you can support your local theatre is by booking one of many events now on sale and working with us to ensure we can all enjoy live performance and make magical memories once more.

We will continue to review the latest guidance and we’ll always let you know if anything changes.

A heartfelt thank you,
The team at the Northcott

Contact our Box Office Team

Thank you for a super evening; the organisation and Covid safety were extremely good, and we all felt very safe. A great night out!

Northcott Audience Member

Here’s how you can help

You can still check in on arrival

We will continue to display our Track and Trace QR codes, which visitors can use to check in to the theatre using the NHS COVID-19 app. Paper registration will also be available at the theatre. You can download the app from the Apple App Store and Google Play store.

 

QR code

If you’re unwell…

If you or anyone in your household has Coronavirus symptoms, please don’t visit us. We will happily talk to you about ticket options so you can get well and return when it’s safe.

When you’re here…

Please follow the signage and instructions for queueing and moving around the building, and use the hand sanitiser stations situated throughout the theatre.

Wear a face covering

We still request that you wear a face covering whilst you’re in the theatre – this includes while watching the show. You will, of course, need to remove it to eat and drink but please remove it for this purpose only.

Talk to us

Please let us know how we’re doing. This is new for us all and we are here to help and improve anything we can. Speak to any of our staff when you visit or email us with any concerns or feedback.

Send us an email

Antigone filming protocol

Antigone was filmed at the Northcott Theatre in April 2021 with strict Covid measures in place. For a detailed overview, please download the document below.

Download

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