COVID Measures

Enjoying the show safely, together.

We want you to have a fantastic time with us and we shall continue with a number of safety measures including use of a fresh-air ventilation system and enhanced cleaning.

In consideration for others, we continue to ask you to wear a face covering while in the theatre building.

How we’re keeping you safe

We’re here to help!

We’re laying on additional staff to guide you through the building and answer any questions or concerns you might have, and all of our team will be wearing masks or working behind screens.

New Ventilation System

We have recently installed a modern and efficient full fresh air ventilation system, which we’ve had tested to ensure it meets Covid-secure standards. The air is heated or cooled to a comfortable temperature and then delivered into the Auditorium at low velocity through black “sock” diffusers which run down the walls so there is no recirculation of air.

Pre-Order & Collect Food and Drink

We’ve introduced a pre-order option for drinks and snacks, with pre-show and interval orders ready for you to collect without the need to queue at the bar. Pre-orders can be placed from the relevant event pages on our website from several days before the performance up until one hour before the performance starts. Please note that this is a service we can only provide at the Northcott Theatre itself.

Contactless Tickets

We’ve moved over to digital tickets for the majority of our customers, so you won’t need to present a printed ticket to get into the theatre. Printed tickets can still be requested from our Box Office if needed.

Early Access To Seats

We’ll open the auditorium half an hour before every show so that you can head straight to your seats when you arrive.

Hand Sanitiser Stations

We’ve installed automatic hand sanitiser stations at multiple locations throughout the theatre.

We’ve introduced an enhanced cleaning regime in all public areas of the theatre.

 

Here’s how you can help

If you’re unwell…

If you or anyone in your household has Coronavirus symptoms, please don’t visit us. We will happily talk to you about ticket options so you can get well and return when it’s safe.

When you’re here…

Please follow the signage and instructions for queueing and moving around the building, and use the hand sanitiser stations situated throughout the theatre.

Wear a face covering

Face coverings are no longer mandatory. However, we ask that you continue to wear one except when eating or drinking.

Talk to us

Please let us know how we’re doing. This is new for us all and we are here to help and improve anything we can. Speak to any of our staff when you visit or email us with any concerns or feedback.

Send us an email

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