Booking Info

Frequently asked questions:

  • Tickets are available online or by calling the Box Office (Monday to Saturday, 10am – 2pm)  For all events in 2020, seats in the auditorium are available in pre-arranged social bubbles for groups of up to 6, so please book according to who you will be attending with. For social bubbles larger than 6, please contact the Box Office, who can assist.

  • We encourage you to book tickets online, prior to your visit, in order to keep everyone safe. With significantly less tickets available we are anticipating many events will sell out in advance and recommend you book early to avoid disappointment. The Box Office will be open pre-show and if tickets are available they can be purchased then.

  • The Box Office will accept cash however we strongly encourage you to use contactless payments wherever possible in order to minimise unnecessary hand-to-hand contact.

  • We remain committed to championing accessibility for our visitors. The lift is available for customers who need to use them, and it will be reserved for people with access needs and those in their social bubble.

    You can book a wheelchair accessible space or step free accessible seating and a carer ticket via the Box Office on 01392 72 63 63, or access@exeternorthcott.co.uk.

    Assisted hearing equipment is available to borrow for free. Additional sanitising measures are in place.

    For more information about access please visit our access page or contact our Box Office team, who will be happy to help.

  • We will be issuing e-tickets where possible to reduce contact with paper. These can be either printed at home, or shown on a smartphone screen. If e-tickets are not suitable for you, please contact the Box Office who will be able to assist.

  • You can find full information on our Covid measures page.

  • Absolutely. Vouchers can be purchased online or over the phone. E-vouchers can be sent electronically to the person buying the gift or directly to the recipient. Vouchers can be purchased in any denomination and are valid for 10 years from the date of purchase.

  • Our toilets will be open to customers, however we will be reducing the number of cubicles, sinks and urinals available in order to ensure that social distancing measures can be safely adhered to. Both accessible toilets will be available. Toilet attendants will maintain a high standard of cleanliness and make the experience as relaxed and efficient as possible. 

  • – In the event of a future production or event being cancelled all bookers will be given the option to donate all or part of their ticket value, receive credit on their Northcott Theatre account or receive a full refund.

    – If you are unable to attend an event due to displaying symptoms of COVID-19 we will offer a refund or Northcott Theatre credit which is valid for 24 months from the date of issue. If you or anyone in your bubble feels unwell, please do not visit the theatre. We will credit or refund your ticket but would appreciate being told with as much notice as possible. Contact boxoffice@externorthcott.co.uk

    – If you are unable to attend for any other reason, we can exchange tickets or offer a Northcott Theatre credit up to 48 hours in advance. Tickets cannot be exchanged or returned once the performance has started. 

    -If you purchased tickets for an event that has been rescheduled and no longer wish to attend we can offer a full refund or a venue credit issued up to 48 hours before the performance date and time.

  • Please follow the latest Government Guidance regarding masks and face coverings. Currently, this means you will need to wear a mask or face covering at all times when inside the building unless you have been advised otherwise and have an exemption. A face covering should cover the nose and mouth areas completely. Children 11 years+ are required to wear a face mask. 

  • We will open the auditorium 30 minutes before each show to aid social distancing.

  • We will not be offering a cloakroom service so please do not bring any large bags or shopping with you to the theatre. You may be asked to store any large items off-site before being permitted into the venue.

  • Yes – this is a really important way that all organisations can safeguard against the impact of an outbreak. We will collect all the information we need as part of the booking process. We ask for your co-operation in this matter.

  • If you cannot locate your e-tickets or have misplaced any physical tickets, please contact the Box Office. The Box Office team can re-print your tickets or resend you your e-tickets free of charge.

  • Where possible please remain in your seat during the performance. Should you need to leave the theatre a member of staff will direct you to the safest exit. If you must pass other customers as you exit the space please avoid face-to-face contact.

    If we are unable to get you safely back to your seat, at a suitable point in the performance, you may be offered an alternative accessible seat.

  • If you are concerned about another customer’s behaviour please speak to the Front of House or Box Office team.

  • The bar will be open and we are currently revising what we can offer. Please check back here to see any updates. 

  • Please give us a call on 01392 72 63 63 (Tuesday to Saturday, 10am – 2pm) or email boxoffice@exeternorthcott.co.uk.

Any questions? Get in touch!

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