Booking Info

Tickets are available online or by calling the Box Office (Tuesday to Saturday, 10am – 2pm)  

We recommend you book early to avoid disappointment. The Box Office will be open pre-show and if tickets are available they can be purchased then.

The Box Office will accept cash however we strongly encourage you to use contactless payments wherever possible in order to minimise unnecessary hand-to-hand contact.

We are committed to championing accessibility for our visitors. The lift is available for customers who need to use them, and it will be reserved for people with access needs and those in their social bubble.

You can book a wheelchair accessible space or step free accessible seating and a carer ticket via the Box Office on 01392 72 63 63, or access@exeternorthcott.co.uk.

Assisted hearing equipment is available to borrow for free. Additional sanitising measures are in place.

For more information about access please visit our access page or contact our Box Office team, who will be happy to help.

More info about access

We will be issuing e-tickets where possible to reduce contact with paper. These can be either printed at home, or shown on a smartphone screen. If e-tickets are not suitable for you, please contact the Box Office who will be able to assist.

You can find full information on our Covid measures page.

COVID Measures

Absolutely. Vouchers can be purchased online or over the phone. E-vouchers can be sent electronically to the person buying the gift or directly to the recipient. Vouchers can be purchased in any denomination and are valid for 2 years from the date of purchase.

– If you are unable to attend due to COVID-19 or for any other reason, we can exchange tickets or offer a Northcott Theatre credit, valid for 24 months from the date of issue, as long as you let us know at least 48 hours in advance. 

 Contact boxoffice@exeternorthcott.co.uk

-Please note that for some events Exeter Northcott acts as a ticket agency only and for these events we can only offer an exchange for the same show on another night, if it is available. All ticket agency events are stated at the time of booking.

Face coverings are no longer mandatory, so it is therefore your personal choice.

We will open the auditorium 30 minutes before each show. 

We will not be offering a cloakroom service so please do not bring any large bags or shopping with you to the theatre. You may be asked to store any large items off-site before being permitted into the venue.

If you cannot locate your e-tickets or have misplaced any physical tickets, please contact the Box Office. The Box Office team can re-print your tickets or resend you your e-tickets free of charge.

Where possible please remain in your seat during the performance. Should you need to leave the theatre a member of staff will direct you to the safest exit. If you must pass other customers as you exit the space please avoid face-to-face contact.

If we are unable to get you safely back to your seat, at a suitable point in the performance, you may be offered an alternative accessible seat.

If you are concerned about another customer’s behaviour please speak to the Front of House or Box Office team.

The bar will be open and we are currently revising what we can offer. Please check back here to see any updates. 

Children aged 18 months and younger do not require a ticket.

Please give us a call on 01392 72 63 63 (Tuesday to Saturday, 10am – 2pm) or email boxoffice@exeternorthcott.co.uk.